Search
Close this search box.

Frequently asked questions

Welcome to our FAQ page! Here, we’ve compiled a comprehensive list of frequently asked questions to provide you with quick and easy answers to common queries about Virtual Assistance Services. Whether you’re curious about our services, pricing, or how our virtual assistants can elevate your productivity, you’ll find all the information you need right here. If you don’t see your question listed, don’t hesitate to reach out to our friendly team, and we’ll be happy to assist you further. Let’s get started on unlocking your productivity and success with the help of our virtual assistants!

General

Working with a virtual assistant will make your life easier by taking away mundane and repetitive tasks. You can rely on us to deliver high quality work without your supervision. Hiring us gives you a peace of mind and doubles your productivity at work and organizes your personal life.

What truly sets us apart is the fact that we take the time to get to know you, understand your unique preferences, and tailor our services to suit your individual needs. Your success is our success, and we take your well-being to heart. Our goal is to be the partner you can always count on.

Yes, absolutely! Please book a consultation meeting with us where we will introduce our services and explain how everything works.

Our headquarters are located in Amsterdam, The Netherlands so the ideal working hours are between 9am and 6pm CET but our team can adapt based on your needs. We have a lot of experience communicating with overseas clients in the United States, Japan, New Zealand, etc.

We prefer to give our virtual assistants weekends off to allow them to take a break but depending on requirements and urgency we are able to adjust our working hours to you.

 

Tools we use everyday include; Google Suite, Microsoft Office, Canva, Trello, WordPress, Monday.com, Hubspot, Salesforce, Google Ads, ChatGPT, LinkedIn, Instagram, Facebook, Skyscanner, Miro, Notion, 1Password.

Our preferred language is English but we can also speak Slovak, Czech and conversational Dutch.

Yes, of course. We prefer to form long-term working relationships with our clients.

 

Yes, clients with temporary projects or one-off tasks are able to buy a package with pre-set number of hours which are valid until all hours of work have been used up. Please see our pricing page for more information.

collaboration-at-work

General

Working with a virtual assistant will make your life easier by taking away mundane and repetitive tasks. You can rely on us to deliver high quality work without your supervision. Hiring us gives you a peace of mind and doubles your productivity at work and organizes your personal life.

What truly sets us apart is the fact that we take the time to get to know you, understand your unique preferences, and tailor our services to suit your individual needs. Your success is our success, and we take your well-being to heart. Our goal is to be the partner you can always count on.

Yes, absolutely! Please book a consultation meeting with us where we will introduce our services and explain how everything works.

Our headquarters are located in Amsterdam, The Netherlands so the ideal working hours are between 9am and 6pm CET but our team can adapt based on your needs. We have a lot of experience communicating with overseas clients in the United States, Japan, New Zealand, etc.

We prefer to give our virtual assistants weekends off to allow them to take a break but depending on requirements and urgency we are able to adjust our working hours to you.

 

Tools we use everyday include; Google Suite, Microsoft Office, Canva, Trello, WordPress, Monday.com, Hubspot, Salesforce, Google Ads, ChatGPT, LinkedIn, Instagram, Facebook, Skyscanner, Miro, Notion, 1Password.

Our preferred language is English but we can also speak Slovak, Czech and conversational Dutch.

Yes, of course. We prefer to form long-term working relationships with our clients.

 

Yes, clients with temporary projects or one-off tasks are able to buy a package with pre-set number of hours which are valid until all hours of work have been used up. Please see our pricing page for more information.

collaboration-at-work
desk-laptop-tablet-modern

Privacy

Our assistant onboarding process typically takes around 24 hours after receiving access to all necessary accounts and tools. Once we have all the necessary information, our team will schedule a kick-off meeting with you to review all tasks and get to work!
Your privacy is of utmost importance to us. While we may require access to certain accounts or information to effectively assist you, rest assured that we handle your data with the highest level of confidentiality. We strictly adhere to privacy policies and only access the information necessary to carry out the assigned tasks. Our Terms & Conditions include non-disclosure and confidentiality clauses and our assistants are not allowed to download or make any copies of private data. You are always in charge of who has access to what information.
We take data security seriously and use secure tools like 1Password and others for sharing sensitive information, such as credit card details. Additionally, you are always in charge of who has access to this data. We’ll work closely with you to ensure your privacy preferences are respected and maintained.
Absolutely! We understand the need for confidentiality in our line of work. If desired, we can sign a non-disclosure agreement (NDA) to guarantee that all information shared remains confidential and protected. In addition, our Terms & Conditions include non-disclosure and confidentiality clauses by default.
Communication is key to our successful collaboration. At the beginning of our partnership, we will agree on the cadence and format of progress updates that suit your preferences. Whether it’s daily, weekly, or a customized frequency, we’ll ensure you’re always well-informed on the status of tasks and projects. Your peace of mind is our priority!

Privacy

Our assistant onboarding process typically takes around 24 hours after receiving access to all necessary accounts and tools. Once we have all the necessary information, our team will schedule a kick-off meeting with you to review all tasks and get to work!
Your privacy is of utmost importance to us. While we may require access to certain accounts or information to effectively assist you, rest assured that we handle your data with the highest level of confidentiality. We strictly adhere to privacy policies and only access the information necessary to carry out the assigned tasks. Our Terms & Conditions include non-disclosure and confidentiality clauses and our assistants are not allowed to download or make any copies of private data. You are always in charge of who has access to what information.
We take data security seriously and use secure tools like 1Password and others for sharing sensitive information, such as credit card details. Additionally, you are always in charge of who has access to this data. We’ll work closely with you to ensure your privacy preferences are respected and maintained.
Absolutely! We understand the need for confidentiality in our line of work. If desired, we can sign a non-disclosure agreement (NDA) to guarantee that all information shared remains confidential and protected. In addition, our Terms & Conditions include non-disclosure and confidentiality clauses by default.
Communication is key to our successful collaboration. At the beginning of our partnership, we will agree on the cadence and format of progress updates that suit your preferences. Whether it’s daily, weekly, or a customized frequency, we’ll ensure you’re always well-informed on the status of tasks and projects. Your peace of mind is our priority!
desk-laptop-tablet-modern

Billing

Selecting the right package highly depends on your needs. If you are a business professional looking for continuous support, we suggest purchasing a subscription which auto-renews every month to avoid the hassle of multiple payments. If you are looking for help with a short-term project, we would suggest looking into one of our hour packages.

Our clients are able to pay for their purchases via invoice / bank transfer, credit card and PayPal.

No, our clients are able to purchase a package of pre-set hours. Once these hours are used up, a new package needs to be purchased. If you are looking for continuous support, we suggest buying a subscription which auto-renews every month to avoid the hassle of multiple payments. In addition, every client that signs up for a monthly subscription for at least 2 months will receive a 10% discount!

Unfortunately, due to the nature of our services we cannot offer refunds on already completed work. In case you wish to terminate your one-off package prematurely, we will refund the remaining unused hours. Refunds on monthly subscriptions are not available.

Your monthly subscription can be cancelled every month before the next billing cycle. One-off packages can be cancelled any time before the hours have been used up. In both cases, a written request to ca***********@bo********.com is required. Refunds can only be issued on the remainder of hours for one-off packages. This does not apply to monthly subscriptions.

online-billing-information

Billing

Selecting the right package highly depends on your needs. If you are a business professional looking for continuous support, we suggest purchasing a subscription which auto-renews every month to avoid the hassle of multiple payments. If you are looking for help with a short-term project, we would suggest looking into one of our hour packages.

Our clients are able to pay for their purchases via invoice / bank transfer, credit card and PayPal.

No, our clients are able to purchase a package of pre-set hours. Once these hours are used up, a new package needs to be purchased. If you are looking for continuous support, we suggest buying a subscription which auto-renews every month to avoid the hassle of multiple payments. In addition, every client that signs up for a monthly subscription for at least 2 months will receive a 10% discount!

Unfortunately, due to the nature of our services we cannot offer refunds on already completed work. In case you wish to terminate your one-off package prematurely, we will refund the remaining unused hours. Refunds on monthly subscriptions are not available.

Your monthly subscription can be cancelled every month before the next billing cycle. One-off packages can be cancelled any time before the hours have been used up. In both cases, a written request to ca***********@bo********.com is required. Refunds can only be issued on the remainder of hours for one-off packages. This does not apply to monthly subscriptions.

online-billing-information

Use the 80/20 rule to delegate repetitive tasks

Why not start with a clean slate today?

Book a consult
error: This content is protected

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.

Accept & Close