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Last updated: 12 January, 2024
These terms and conditions “Service Agreement” govern the services provided by BoopieDoes, hereinafter referred to as “Company,” and the user, hereinafter referred to as “Client“, of our Virtual Assistant Services “Service”. These Terms and Conditions apply to all website visitors, users and others who access or use the Service.
By accessing and using our services, the Client agrees to abide by and be bound by the terms and conditions set forth herein. If you disagree with any part of these Terms and Conditions, you will not be allowed the access the Service. Please read these terms and conditions carefully before using our Virtual Assistant Services.
1.1. Service Agreement: This Agreement between the Company and the Client.
1.2. Assignment: The specific details agreed upon between the Client and the Company for the implementation of administrative and secretarial services.
1.3. Client: The individual or entity using the virtual assistant services provided by the Company.
1.4. Assistant: A natural person appointed or employed by the Company to provide services on behalf of the Client.
1.5. Website: The online platform where the Client can access information and services provided by the Company.
1.6. Virtual Assistant Services: Administrative and/or secretarial support services offered and performed remotely by employees of the Company.
1.7. Quote: Document specifying the Company fees for services, payment terms and methods.
2.1. The Company agrees to provide virtual assistant services such as calendar and email management, project management, booking appoinments and/or other administrative and secretarial support, details of which will be agreed upon separately between the parties.
2.2. The Client acknowledges that the Company’s services may be subject to periodic changes or interruptions. The Company will make reasonable efforts to provide advance notice of any such disruptions whenever possible.
2.3. The Company reserves the right to replace an Assistant temporarily or indefinitely, with efforts made to minimize the impact on the Client.
3.1. The Company and its virtual assistants shall treat all information provided by the Client as confidential. This includes, but is not limited to, business plans, financial information, trade secrets, and any other sensitive or proprietary information.
3.2. The Company shall take all necessary measures to safeguard the confidentiality of the Client’s information, including implementing strict data security protocols.
3.3. The Client and the Company agree to not disclose any information exchanged to third parties without written consent.
3.4. The obligations of confidentiality and non-disclosure will be honored even after the termination of this Service Agreement, except as required by government authorities and the applicable law.
4.1. All content, including but not limited to the website, software, and related materials provided are the sole property of the Company.
4.2. The Client may not copy, imitate, or use any proprietary materials provided by the Company without prior written consent.
5.1. Certain images, graphics, and visual content used on our website are sourced from Canva, a third-party provider of creative assets. All copyrights and licensing rights for these assets are owned by Canva and are subject to Canva’s terms of use and licensing agreements.
5.2. While we make diligent efforts to use these assets in compliance with Canva’s terms, users are advised to be aware of and adhere to Canva’s licensing terms when using or downloading such content from our website.
5.3. We do not claim ownership of these assets, and users are responsible for any use or modification of such content in accordance with Canva’s policies.
5.4. Any unauthorized use, reproduction, or distribution of Canva’s copyrighted materials may result in legal consequences as per Canva’s terms.
6.1. The Company utilizes various software tools, including but not limited to Trello, Google Suite, Canva, Miro, Microsoft Office, WordPress, and other to facilitate remote collaboration.
6.2. The Company is not liable for any damages or losses resulting from the use of these software tools.
6.3. Service hours purchased as a part of recurring subscription are replenished at the beginning of each month, and unused hours cannot be accumulated or shared.
6.4. All Virtual Assistant Services provided by the Company are performed fully remotely. The Company reserves the right to choose the place and location of work. In-person meetings or on-site work can be discussed between the parties if neccessary.
7.1. The Company makes no warranty regarding the website or materials produced or provided to the Client as a part of the Service.
7.2. All materials are provided on an ‘AS IS’ and ‘AS AVAILABLE’ basis and the Company will not be held liable for the accuracy, completeness, currency or reliability of the content or data provided to any individual or for any business, investment, cost or loss associated with the information provided.
8.1. The Company shall not be liable for any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, loss of profit or revenue, arising out of or in connection with the use of our services.
8.2. The Company is not responsible for damages to the Client’s computer equipment or property resulting from website access or downloads. The Company is also not liable for any losses attributed to failure to provide timely reminders.
8.3. The Client agrees to indemnify the Company against any claims or demands arising from breaches of this Service Agreement or service use.
9.1. Details regarding fees for services can be obtained by contacting the Company or visiting our website.
9.2. The Company reserves the right to change prices with prior notice to the Client. Fees are quoted in EUR and are payable prior to the commencement of the Service Agreement unless otherwise specified.
10.1. The Client agrees to pay the Company the fees outlined in the Quote. Payment terms and methods will be specified in the same document.
10.2. Once the Client approves the Quote and the Company turns it into an invoice, payment obligations are non-cancelable and fees are non-refundable unless stated otherwise.
10.3. All fees are exclusive of VAT and any other additional office expenses such as phone bills, travel costs, office supplies, postage etc.
10.4. The Client can choose between a recurring (one-month) billing cycle or a one-off period for invoicing purposes.
10.5. In the event the Client chooses a recurring subscription, this will be automatically renewed every month unless the Client cancels or changes the Assignment before the next billing cycle, with the applicable notice period referred to in Clause 11.1.
10.6. In the event of late or non-payment, the Company reserves the right to suspend or terminate services until all outstanding fees are settled.
10.7. Failure to fulfill outstanding payments may result in legal actions to recover the amount owed, and all associated legal expenses will be charged to the Client.
11.1. Either party may terminate this Service Agreement with a written notice to the other party with a minimum two weeks (14 days) notice. Upon termination, the Client shall be responsible for any outstanding fees accrued up to the termination date.
12.1. The Client agrees not to solicit any Assistants or other individuals employed by the Company during the Service Agreement and for twelve (12) months after its termination.
13.1. This Service Agreement shall be governed by and construed in accordance with the laws of The Netherlands, without regard to its conflict of law principles.
14.1. Disputes between the Company and the Client will be resolved through equitable means, which may include arbitration or mediation, prior to submitting the dispute to the applicable Court of Justice.
15.1. With respect to the processing of personal data relating to data subjects located in the European Economic Area (including the United Kingdom) the Client hereby expressly grants consent to the Company to:
(a) process your personal data (including sensitive personal data) in accordance with the Privacy Policy and to collect, use, and disclose such personal data in order deliver Services and otherwise in accordance with the terms herein;
(b) disclose your personal data (including sensitive personal data) to the categories of recipients described in the Privacy Policy;
(c) transfer your personal data (including sensitive personal data) throughout the world, including to the United States and other countries that do not ensure adequate protection for personal data (as determined by the European Commission);
(d) disclose your personal data (including sensitive personal data) to comply with lawful requests by public authorities, including to meet national security or law enforcement requirements.
16.1. This Service Agreement, along with any annexes and referenced terms and conditions, constitutes the entire understanding between the parties and supersedes all prior agreements, whether oral or written.
17.1. The Client acknowledges that the Company may make changes to this Service Agreement, and any such changes will be communicated to the Client. The Client’s continued use of our services after being informed of these changes constitutes acceptance of the updated Service Agreement.
Any questions or concerns regarding this Service Agreement may be directed to the Company at he***@bo********.com.
These terms and conditions are effective as of 24 August 2023 and shall remain in effect until modified or terminated as specified herein.
By accepting these Terms and Conditions, the Client acknowledges that they have read, understood, and agreed to be bound by all the provisions set forth herein.
